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ISO 18295-1:2017 Certificate - Customer Contact Centres

The certificate confirms the compliance of the eService telecenter management system with the ISO 18295-1:2017 Customer Contact Centres standard. It confirms the high quality of services and customer support in the area of electronic payments on the European market. In order to successfully complete the audit and obtain the certificate, it is necessary to obtain positive evaluations of many areas of telephone customer service functioning, including: management strategy and policy, work of consultants, infrastructure, processes, customer satisfaction and social responsibility.

ISO 18295-1:2017 replaces the EN 15838:2009 certification, which eService has had since 25.09.2014.